SHIPPING/STORE POLICY

 

Shipping 

At J'Adore Naemea we work hard to make your experience the best. We devoted our time to make sure you have the best quality hair and experience, so we asked that you Leave it to us!. Your order will be processed and shipped within 72 hours once payment is received. Processing and deliveries occurs Monday-Friday through USPS. We require a signature confirmation to guarantee your order arrives at the right destination.  We offer express shipping for our loves who need their hair in a day or two. Order must be placed by 12:00 EST to be ship out the same day. No shipping on weekends or holidays.

Pre-Order Takes may take up to 21 business days to prepared not including weekends or holidays before a tracking is generated. We ask that you please be patient with us. once your order have been process you will receive an email with your tracking information. Thank you!

PLEASE BE ADVISED THAT DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. UNDER CERTAIN CIRCUMSTANCES SHIPPING CAN TAKE 5-10 BUSINESS DAYS. WE CANNOT CHANGE ANY ADDRESSES. PLEASE BE SURE TO CHECK YOUR ADDRESS BEFORE CONFIRMING YOUR ORDER. 

 

We offer International Shipping.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

Domestic Express Shipping is 2-3 Business days depending on your location

 

Does my billing and shipping have to match?

Yes! Billing and shipping does have to match in order for your order to be fulfilled and shipped. 

 

Return/Exchange policy 

ALL SALES ARE FINAL.

Once an order is fulfilled and shipped there are absolutely NO REFUNDS or EXCHANGES. In the event of a mistake on the sellers behalf we offer exchanges of product only if the returned product is not damaged and returned in the original condition.

To be eligible for a EXCHANGE, the item must be in the same state when you received it. The hair must not be washed, Cannot be use or worne, bundles and wig tags must be attach. Exchange maybe consider within 5 days of the time you received the item. If the merchandise is not returned in the same condition in which it was received, the exchange will not be accepted.

Please Note: All shipping cost for Exchanges must be covered by the customer unless otherwise.